At Trendy Pen Cases, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we want to make the return process as easy and straightforward as possible.

Return Window

You have 30 days from the date of purchase to return your pen case for a full refund or exchange. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We cannot accept items that are worn, damaged, or missing parts for reasons not due to our error.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] to let us know you’d like to return your item. Please provide your order number and the reason for your return.
2. Shipping the Item: After receiving confirmation, package the item securely and send it back to us. You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defective product or our error.
3. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you would like to exchange your pen case for a different item, please follow the same steps outlined above. Once we receive your returned item, we can process your exchange and send you the new product.

Non-Returnable Items

Unfortunately, certain items are exempt from being returned, including gift cards and items on sale. Please ensure that you review the product details before making a purchase.

Changes to the Returns Policy

We may update our Returns Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to stay informed about our return practices.

Thank you for shopping with Trendy Pen Cases! Your satisfaction is important to us, and we’re here to help with any questions regarding returns or exchanges.